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Deliver Exceptional Customer Service and Control Costs

Increasingly supply chains need to be tailored to deliver exceptional customer service and differentiation. Companies that do not view their supply chains as differentiators risk losing market share.  The challenge is in managing an agile supply chain, supporting a variety of sales, distribution, and supply channels across internal operations and partners, while maintaining the granular visibility required to delight customers.

With MPO you get a platform that provides detailed supply chain visibility across global locations, providing detailed status and visibility into international and domestic orders, transportation, as well as import and export milestones.  Achieve full supply chain visibility that enables you to compete more effectively with logistics and unmatched customer solutions.

 

BENEFITS

  • Improve operational performance with streamlined automation and management-by-exception

  • Increase customer satisfaction and cost-to-serve by being proactive while providing more delivery options

  • Gain better control of performance metrics for carrier and customers deliveries

  • Increase margins with supplier and partner performance

  • Increase your agility on what logistics services to offer with better visibility to costs and profits across all order flows

CAPABILITIES

  • Set milestones and alerts across outbound fulfillment incorporating advanced distributed order management and e-commerce order flows

  • Measure performance with dashboards across KPIs for supplier, carriers, partners, and customers

  • Analyze financial performance across order flows, incorporating both internal and external costs

  • Gain more visibility and control of inbound flows, knowing with precision what products are being delivered, whether they have been shipped, are in-transit, or have been delivered

MPO provides visibility and analytics across the widest variety of industries, including international, multi-leg, multi-level, and multi-party, delivering profitable and exceptional customer service.

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Regain Control of Your Supply Chain

In order to compete, companies need to build a supply chain that matches their customers delivery expectations. Essentially each customer gets served with a micro-supply chain to serve their specific needs. This takes multi-party collaboration with visibility and control.

 

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