Customer expectations are continuously evolving, and every business wants to innovate and differentiate itself to grow revenue without compromising margins. A customer experience-driven supply chain is an absolute necessity toward achieving these seemingly divergent goals.
We’ve never had so much data at our fingertips, ready to be analyzed and harvested for insight. The big question is how do we marry this disparate web of partners and systems to establish the holistic view we need? And how do we turn that raw data into actionable insights that improve business?
As organizations scramble to mitigate the risks and maintain profitability, they should be seizing the opportunity to establish real-time insight and control of their global supply chains. Not only will it help them to mitigate the impact of changing tariffs, supply chain orchestration (SCO) will also enable them to gain a competitive edge and better serve their customers.
Customer expectations are shifting fast and there are different challenges inherent in managing reverse logistics and returns. The returns economy is a real opportunity to shine, but you need a solid foundation in place. With the right approach, you can tame your returns processes, keep costs under control, and provide the kind of excellent service that differentiates your business from the competition.
Supply chain orchestration allows you to make best use of your resources. Planning staff can focus on adding value and tailoring every order. By gaining better visibility into your inventory, factoring in all locations and external parties, you can reroute, manage stock levels, and fulfill sales in shorter turnaround times.
The supply chain is of paramount importance to any company seeking success and satisfied customers, but it can be difficult to balance customer expectations with cost. The challenge of maintaining standards when you’re leveraging multiple external partners can be daunting. Modern businesses must remain flexible and agile to capitalize on opportunities.
The supply chain landscape is shifting, as customer expectations soar and new services and software bring greater complexity. There's a great deal of pressure to maintain operational excellence, integrate disruptive new technologies, and innovate for a superior customer experience. Tying these disparate threads together requires responsive supply chain orchestration, or SCO.
The modern supply chain is a complex beast. There are many different systems and platforms to integrate. Multiple ERP (Enterprise Resource Planning) systems are the norm, and they need to chime with warehouse, transport, and customs management platforms. It’s becoming tougher for companies to maintain control and visibility.
Satisfying customers and winning their loyalty is the foundation that every successful business is built upon. Delivering a consistently excellent experience builds a level of customer intimacy that will set your business apart from the competition. Consider that 80% of your company's future revenue will come from just 20% of your existing customers, according to Gartner.
The supply chain landscape is evolving and it is increasingly tough to maintain oversight, exert control, and ensure that customers get the best experience possible. That’s where orchestration comes in. SCO (supply chain orchestration) enables you to make informed, conscious choices about how to serve your customers better.