Web Visibility Portal Solution
For one of our customers in the retail market, we have created a specific web visibility portal, which is linked with MPO Transport Management System and a third party Warehouse Management System. The portal is used by the customer service department. The personnel can log in and check current status of all orders. It also provides event management functions, which can help the personnel to pro-actively alert the consumers in exceptional situations. The portal is also available for consumers who can log in with the order number and postal code. They then get access to the details of their specific order. The portal will show the order processing status and also provide a link to the track & trace website of the actual carrier to see the delivery status. The web portal has improved the visibility over the supply chain thereby resulting in a higher satisfaction rating of the consumers.
Business Benefits: Why choose MPO WVP?
MP Objects has put many years of real world industry expertise into MPO WVP. Implementations are based on proven best practices to accelerate your time to value. Here are some benefits experienced by our customers.
Higher Logistics Quality:
- Higher service levels through increased order visibility for customers
- Proactive response to exceptional situations
- More insight on supply chain processes based on aggregated information
- Track and trace orders anywhere at any time through internet
Lower Logistics Cost:
- A uniform user interface without any extra software installation except standard browser at client side
- Cost Control through constant order status update