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Business case: KLM equipment services |
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KLM equipment services operates as an independent subsidiary of KLM Royal Dutch Airlines. Based at Amsterdam Airport Schiphol since 1952, they have acquired a wide range of expertise in all aspects related to ground support equipment (GSE). The maintenance department of KLM equipment services (KES) services the entire fleet of ground support equipment, in their well-equipped maintenance facilities at Amsterdam Airport Schiphol. 
The maintenance division can be classified into: Motorized equipment, Non-motorized equipment, and Truck maintenance, Aircraft refueling equipment, Battery maintenance, Hoisting equipment, and Service repair shop on the ramp. MP Objects implemented a Business Process Redesign project for KES, which envisioned clear management information, management by objectives, and a planned, structured, and pro-active working space. This project was conducted to ensure the high service level that customers, such as Schiphol Airport, demand. This process redesign project is part of the bigger project of maintenance processes. The focus on improvement of this project was on: human and organization, processes and procedures, automation and technology. MP Objects has proposed a improvement plan with a clear scope, pragmatic approach, and obligation for result. They kept their promises. “We are very satisfied with the outcome,” says Vitus van Netten, head planning & control at KES. “In 10 weeks time, they made the analyses, and build a project group, based on community of practice. They came to a realistic and simple design, which has been implemented. The main benefits are: involvement, and controlled processes, and more transparency for customers.”
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