| Business Case: Web Visibility Portal |
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For one of our customers in the retail market, we have created a specific web visibility portal, which is linked with MPO Transport Management System and a third party Warehouse Management System. The portal is used by the customer service department. The personnel can log in and check current status of all orders. It also provides event management functions, which can help the personnel to pro-actively alert the consumers in exceptional situations. At the same time, the portal is also available for consumers who can log in with the order number and postal code. Consumers then get access to the details of their specific order. The portal will tell consumers the order processing status and also provide a link to the track & trace website of the actual carrier to see the delivery status.
The web portal has improved the visibility over the supply chain thereby resulting in a higher satisfaction rating of the consumers.
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